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  • Senate Committee on COVID-19, Hotlines

    Senate Committee on COVID-19, Hotlines

    Aloha Neighbors,

    Mahalo for your feedback on our messages.  We look forward to continuing to answer your questions and address your concerns.  Our staff strives to provide current and accurate information to you as we, together, navigate through this difficult time.

    The Senate Special Committee on COVID-19 meets tomorrow at 11 a.m.  If you are interested and available you can join us as we hear from Lt. Governor Josh Green, Department of Health Director Bruce Anderson, Hawaii Emergency Management Agency Incident Commander Kenneth Hara, and Department of Human Resources Director Ryker Wada.  You can watch the hearing live on `Ōlelo channel 49 or on YouTube livestream.  See the agenda here.

    HOTLINES
    Your inquiries need answers.  We share with you today some of the direct lines to help you address your specific questions and/or offer assistance. Below are some services from state, county and non-profit agencies that you or your networks might find helpful.   I hope you can get through on these hotlines as they, too, may be overtaxed. Keep trying or contact us if these don’t work.

    Aloha United Way:  211 is Hawaiiʻs only comprehensive, statewide community information and referral service. By dialing 2-1-1, you can get help finding food, shelter, drug treatment, childcare, job training and much more. The 211 service is available Monday – Friday 7:00 am – 5:00 pm. All calls are confidential.  You may also access the 211 service online.

    City and County of Honolulu Information Response Hotline: 768-CITY(2489).  City staff are available to answer questions and provide clarification.  Residents can also refer to hawaiicovid19.com for health-related information and concerns.

    Unemployment Insurance: (Caution: DLIR may still not be fully functioning)

    • Call Center: (833) 901-2275 Main number for general inquiries.
    • Reset Password: (808) 762-5751 if you need to reset your password if you filed unemployment before and already have an account.
    • Newly out-of-work: (808) 762-5752 to assist newly out-of-work residents who do not have access to the online forms.

    Department of Health Hotline for Mental Health Services: 605-956-5680 or
    808-531-3371
     (Monday-Friday for extra services)

    Crisis Line of Hawaii: (800) 753-6879 is available 24/7 if you are in stress and need a friendly calming person to speak to; in severe cases they can send mobile assistance in 45 minutes.

    National Domestic Violence Hotline: 1-800-799-SAFE.  Domestic violence has seen an increase during these stay-at-home times.

    Bilingual / Interpreter Services: 808-526-9724. Offering spoken interpretation and written translation services to individuals, businesses, government and non-profit agencies throughout Hawaii to better serve populations with limited English proficiency.

    SNAP benefits: 808-440-3832.  Answering inquiries about Supplemental Nutrition Assistance Program (SNAP) for crucial food and nutritional services for qualifying low-income and needy households.

    Community Clearinghouse: 808-440-3800.  The Community Clearinghouse provides individuals and families in need with basic necessities, such as food, clothing, furniture and basic household items. All of the items are given away for free.

    Landlord-Tenant Hotline: 808-586-2634.  Trained investigators are available and are familiar with COVID-19 as it relates to the federal laws, Judiciary orders, Governor’s proclamation, and the Land-Tenant code.

    Homeless Hotline: 808-586-0193 or email gov.homelessness@hawaii.govIf you see a homeless person(s) who many need assistance, call for advice and help; you will be asked for specific information needed to locate the homeless person(s).

    Take care and stay healthy!

  • Food Resources, Mortgage Relief, Beach Access

    Food Resources, Mortgage Relief, Beach Access

    Aloha Neighbors,

    We continue to hear the best way to beat the coronavirus –other than finding a cure or vaccine—is to shelter in place and seriously follow the social distance rules. But what do we do about our sustenance? Many are going shopping less frequently and when they do they strictly follow the 6-foot rule and wear their masks (you should all have one by now) We are asking grocers and their delivery folks to do the same.

    Food while we shelter.  With the orders by both the Governor and Mayor to shelter at home during the COVID-19 pandemic, food resources have become an essential need for older adults and persons with disabilities.  The Executive Office on Aging provides information on the resources for obtaining help as well as kupuna hours at grocery stores in its Aging and Disability Resource Center Food Resources Guide.  If seniors or disabled need additional help contact the Honolulu Aging and Disability Resource Center, 925 Dillingham Blvd, Suite 200 Honolulu, HI 96817, Ph: 768-7705.  For those who want fresh produce, this Honolulu Star Advertiser article provides a list of places you can call to get fresh produce delivered to you.

    Mortgage and Rent Relief:  If you’re among those financially impacted by the pandemic, you might be concerned about how to pay your mortgage or rent. Federal and state governments have announced plans to help struggling homeowners during this time. Contact your mortgage service provider or landlord to discuss, but see also  the information from the Consumer Financial Protection Bureau on what to do now, and what your options are for mortgage and rent relief.  See also Senator’s Schatz’s website which has more information. Senator Schatz’s page for rent and homeowner assistance.

    Closure of Beaches & Parks:   Being sheltered in place goes counter to our healthy habits especially on beautiful sunny days. The city parks department knows this more than anyone. They have tried to balance public access to the ocean (which begins at the high water mark) and open public bathrooms while ensuring social distancing.  The rule: you can go through the parks and beaches but you cannot remain in them.  The parks department recommends jogging/walking on the periphery of the park such as a sidewalk; but if it is obstructed or you feel threatened by someone on the sidewalk, please call HPD.  Activities that keep you in the park, like sunbathing and beach volleyball, are not allowed.  HPD will cite folks who remain on the beach or in other areas of the park (violation of the orders can result in fines as high as $5,000 and/or one year in jail). The parks department understands the impacts of the park closures but asks that we all make the sacrifice in order to combat this pandemic, asking us to consider that “…thousands have lost their jobs, businesses are closing, and our first responders are putting themselves in harm’s way to treat those with a highly contagious virus.  So, let’s all do our part to help mitigate the spread of the Coronavirus.” Ditto –and ask others to help,too!

    Also, the State AFL-CIO is doing a food distribution every Saturday morning starting at 9:00 a.m. at the HGEA office on Oahu – enter the pedestrian mall from Queen St., grab what they have, then exit onto Halekauila.  Pass the word to anyone you know, especially seniors.  They give to anyone – don’t need to be a union member.

    Continue social distancing and wear your masks when you venture out into the public. It will save lives and….

    Take care and stay healthy!