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Aloha Neighbors,
Mahalo for your feedback on our messages. We look forward to continuing to answer your questions and address your concerns. Our staff strives to provide current and accurate information to you as we, together, navigate through this difficult time.
The Senate Special Committee on COVID-19 meets tomorrow at 11 a.m. If you are interested and available you can join us as we hear from Lt. Governor Josh Green, Department of Health Director Bruce Anderson, Hawaii Emergency Management Agency Incident Commander Kenneth Hara, and Department of Human Resources Director Ryker Wada. You can watch the hearing live on `Ōlelo channel 49 or on YouTube livestream. See the agenda here.
HOTLINES
Your inquiries need answers. We share with you today some of the direct lines to help you address your specific questions and/or offer assistance. Below are some services from state, county and non-profit agencies that you or your networks might find helpful. I hope you can get through on these hotlines as they, too, may be overtaxed. Keep trying or contact us if these don’t work.
Aloha United Way: 211 is Hawaiiʻs only comprehensive, statewide community information and referral service. By dialing 2-1-1, you can get help finding food, shelter, drug treatment, childcare, job training and much more. The 211 service is available Monday – Friday 7:00 am – 5:00 pm. All calls are confidential. You may also access the 211 service online.
City and County of Honolulu Information Response Hotline: 768-CITY(2489). City staff are available to answer questions and provide clarification. Residents can also refer to hawaiicovid19.com for health-related information and concerns.
Unemployment Insurance: (Caution: DLIR may still not be fully functioning)
- Call Center: (833) 901-2275 Main number for general inquiries.
- Reset Password: (808) 762-5751 if you need to reset your password if you filed unemployment before and already have an account.
- Newly out-of-work: (808) 762-5752 to assist newly out-of-work residents who do not have access to the online forms.
Department of Health Hotline for Mental Health Services: 605-956-5680 or
808-531-3371 (Monday-Friday for extra services)
Crisis Line of Hawaii: (800) 753-6879 is available 24/7 if you are in stress and need a friendly calming person to speak to; in severe cases they can send mobile assistance in 45 minutes.
National Domestic Violence Hotline: 1-800-799-SAFE. Domestic violence has seen an increase during these stay-at-home times.
Bilingual / Interpreter Services: 808-526-9724. Offering spoken interpretation and written translation services to individuals, businesses, government and non-profit agencies throughout Hawaii to better serve populations with limited English proficiency.
SNAP benefits: 808-440-3832. Answering inquiries about Supplemental Nutrition Assistance Program (SNAP) for crucial food and nutritional services for qualifying low-income and needy households.
Community Clearinghouse: 808-440-3800. The Community Clearinghouse provides individuals and families in need with basic necessities, such as food, clothing, furniture and basic household items. All of the items are given away for free.
Landlord-Tenant Hotline: 808-586-2634. Trained investigators are available and are familiar with COVID-19 as it relates to the federal laws, Judiciary orders, Governor’s proclamation, and the Land-Tenant code.
Homeless Hotline: 808-586-0193 or email gov.homelessness@hawaii.gov. If you see a homeless person(s) who many need assistance, call for advice and help; you will be asked for specific information needed to locate the homeless person(s).
Take care and stay healthy!
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